Privacy Policy

To explain how we collect and process your personal information:

We want you to make informed choices about the use and processing of Personal Data. That is why we created this page: to give you clear, relevant information through the methods and procedures we use.
Where we believe you require specific details, we will provide this information at the appropriate time.
We are happy to answer any questions and provide any clarifications you require, subject to any limitations imposed by law. You can reach us by email at: info@timberfondholm.com

We use Personal Data only for the purposes set out in this Policy.

We process Personal Data for a range of purposes, including providing the website to you, connecting you with third-party trading platforms (the 'Services'), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory or legal obligations, and carrying out administrative and business activities related to the delivery and use of the Services.
We also process Personal Data to better understand your preferences and needs.

To exercise meaningful rights over your Personal Data

To help you exercise these rights, we maintain substantial resources. Contact Us at any time to request details of your personal data. We will amend or delete it, or stop using it for specific or general purposes. We will transfer the information to you or to a third party. We will accommodate your requests wherever possible.

Protect Your Personal Data:

While we cannot guarantee absolute security of your Personal Data, we will continue to apply a range of methods and techniques to help protect it.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy explains the types of Personal Data the Company collects on natural individuals, and how it processes, shares, and secures that data.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or can access.
This Policy defines "processing" as any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly collect information from anyone younger than 18, nor do we knowingly permit such individuals to use our services. If we become aware that we hold information about a child, we will delete it as quickly as possible.

2. What Personal Data Do We Hold About You?

We collect Personal Data when you access our services and channels or visit our website. In some cases, we request this data directly from you. In others, we gather it by analysing how you use our Services or service channels, or by receiving information from our third-party partners.

You are under no obligation to disclose personal information to the company. If you choose not to, we may be unable to deliver our Services or grant you access to the website.

You are not obliged to provide Us with any personal data. However, in certain circumstances, failing to supply Personal Data may prevent Us from delivering the Services or prevent you from accessing the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (including IP address, date of access, and time of access), language preference, software crash logs, browser type, and information regarding the device you used. This information does not constitute private information and cannot be used to identify you.
Personal Data We receive from you: any personal data you choose to provide to Us when connecting with a third-party online trading platform through Us.
Personal information you provide directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

Transfer of Personal Data to Third Parties

The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information services, and user experience analytics.
You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these instances, we will provide the Personal Data you have supplied to Us to those third-party trading platforms. Use of your Personal Data by such platforms is subject to their own privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This provides the Company with the resources needed to enhance and improve the products and services it offers customers.
Where necessary to safeguard the rights of third parties or protect assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors, buyers, or lenders to the Company or any other company within the group in connection with a transaction such as the transfer or sale of assets belonging to the Company or any other group company, or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.

7. Cookies and Third-Party Services

We may use third-party services, such as advertising providers or analytics companies, which may also use cookies or similar technologies.
Cookies are small text files placed on your device each time you visit or access the website. We use cookies to gather information about your preferences and browsing habits, improve user experience, remember your preferences, and tailor the products and services that may interest you. Cookies are also used for statistics and analytics purposes.
Some cookies we use are session cookies. These are downloaded temporarily to your device and expire shortly after you close your browser. Other cookies are persistent, remaining on your device for a set period after you close your browser. Persistent cookies help the website recognise you as a returning user and allow you to navigate back to the site with ease.

Types of Cookies:

We may use them for the following purposes:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

The Company will retain Personal Data for as long as necessary to fulfil the purpose for which it was processed, as described in this Policy, or for longer periods where permitted by law, regulations, policies, and applicable orders.
We will share your information with third-party trading platforms for a period of 12 months. If you agree, we will continue sharing your data for a further 12 months.
We regularly review the Personal Data we hold to ensure it is no longer needed.

9. Transfers of personal data to a third country or international organisation

10. Security of Personal Data We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed and updated as necessary to maintain an appropriate level of security. While we take reasonable steps to safeguard your personal data, no method of transmission or storage is entirely secure. We cannot guarantee absolute security and accept no liability for circumstances beyond our reasonable control. You are responsible for keeping your account credentials, passwords, and seed phrase confidential. Do not share this information with anyone. We will never ask for your seed phrase or password under any circumstances. If you suspect unauthorised access to your account, contact us immediately using the details provided in this policy.

We take appropriate organisational and technical measures to safeguard Personal Data, including measures to prevent accidental or unlawful destruction, loss or alteration of Personal Data.
We cannot guarantee that the security of your Personal Data will be maintained without error, and we cannot be held liable for any intangible, incidental or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.
Where required by legal obligations or other matters beyond our control, we may need to disclose Personal Data concerning you to third parties, such as public authorities. In these situations, we cannot control the level of security such third parties apply to your Personal Data.
No transmission of Personal Data over the internet can be guaranteed as completely secure. The Company cannot ensure the security of Personal Data you transmit to us online.

11. Hyperlinks to third-party websites

The website may include links to third-party sites and applications. These are not supervised by the Company, and We are not responsible for the gathering or processing of Personal Data by such websites or apps. This Policy does not apply to actions taken through third-party sites or apps.
Before accessing or using any third-party website or app, We recommend that you read its privacy policy. Any Personal Data you choose to share with them is provided at your own discretion.

12. Modifications to this Policy

Before accessing or using any third-party website or app we recommend, please read its privacy policy first. We also advise caution when providing any Personal Data to these third parties.

13. Your rights with respect to your personal information

You may ask us to confirm what Personal Data we hold about you, to correct any inaccuracies, and to delete any Personal Data We are not required to retain. You may also restrict how We process your personal information.
If you are resident in the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. You may exercise these rights by writing to the email address below.
Right of access
The Company can confirm whether Personal Data concerning you is being processed. Where this is the case, you may access that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be supplied electronically where requested.
The right of access must not adversely affect the rights and freedoms of others. Where a request would infringe the rights and freedoms of another person, the Company may refuse the request or limit the extent to which it is fulfilled.
Right to rectification
The Company will correct inaccurate Personal Data. You may request that any incomplete Personal Data concerning you be completed, taking into account the purpose of processing.
Right to erasure
This right applies where: (a) Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on legitimate interests pursued by Us or a third party; (d) Personal Data has been unlawfully processed; or (e) Personal Data must be erased to comply with a legal obligation to which the Company is subject.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law, or (b) to establish, exercise, or defend legal claims.
Restriction of processing
If you dispute the accuracy of your Personal Data, you may ask the Company to restrict the processing of your Personal Data.
Where processing is restricted, Personal Data may only be retained with your consent, or to establish, exercise, or defend legal claims, to protect the rights of another natural person, or for reasons of important public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on consent or on a contract to which you are party, you have the right to review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where this is technically feasible. Exercising this right does not affect your rights under the right to erasure. The right to data portability must not adversely affect the rights and freedoms of others.
Right to object
You may object at any time to the use of Personal Data concerning you where this is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those legitimate interests. Where the Company can demonstrate compelling legitimate grounds for processing, it may continue to do so unless you can show that your rights, freedoms, and interests override those grounds, or the processing is required for the establishment, exercise, or defence of legal claims.
Where Personal Data is processed for direct marketing purposes, you have the right to object at any time.
Right to withdraw consent
You may withdraw your consent to Our processing of Personal Data concerning you at any time. This will not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
You have the right to lodge a complaint with your supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and its Member States may limit the rights described in this section 13.
We will respond to requests made under this section 13 within one month of receipt. This period may be extended by up to two months where necessary, taking into account the complexity and number of requests. We will notify you of any extension, and the reasons for it, within one month of receiving your request.
Information requested under this section 13 will be provided free of charge, except where the law provides otherwise. Where a request is unfounded or excessive, particularly if repetitive, We may charge a reasonable fee to cover administrative costs, or may decline to act on the request.
Where We have reasonable doubts about the identity of the person making the request, the Company may request further information to verify identity.